Effective Date: January 1, 2026
This Cancellation Policy governs the cancellation of orders placed through WilliesRemedy.com (the "Site"). By placing an order, you agree to the terms set forth below.
Order Cancellation Window
Orders may be canceled only before they have been processed or shipped. Because orders are typically processed within one to three (1–3) business days of being placed, cancellation requests must be submitted as soon as possible after placing an order.
We cannot guarantee that a cancellation request will be honored once an order has entered processing, and we are unable to cancel or modify an order once it has shipped.
How to Request a Cancellation
To request a cancellation, email our Customer Support Team at: support@williesremedy.com
Please include:
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The account name used to place the order
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The order number
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The reason for the cancellation request
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped, but timely submission does not guarantee cancellation.
Orders That Have Already Shipped
If an order has already shipped by the time a cancellation request is received, the order cannot be canceled. In this case, you may return the product in accordance with our Refund and Returns Policy once it is received.
Company-Initiated Cancellations
The Company reserves the right, at its sole discretion, to cancel any order at any time, for any lawful reason, including but not limited to:
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Suspected fraud or unauthorized use of a payment method
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Inaccurate, incomplete, or unverifiable order or account information
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Inventory discrepancies or product unavailability
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Pricing or product description errors
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Orders destined for jurisdictions where the Company does not ship or where shipment is restricted
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Compliance or regulatory concerns
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If the Company cancels an order, you will be notified, and any payment collected for the canceled order will be refunded.
Refunds for Canceled Orders
Approved cancellations will be refunded to the original payment method. Please allow up to ten (10) business days from the date the cancellation is processed for the funds to appear in your account.
Questions
If you have questions about canceling an order or about this policy, our Customer Support Team is ready to help.
Email us at support@williesremedy.com during regular business hours, and we'll take care of you.
